| I have a special request - can my
orders be handled? Yes. We will try to fulfill all your special
needs and preferences to the best of our ability. We can accommodate requests for minor
changes or modifications to the items featured in our catalogues. For example, you may
prefer to have a deep red rose replaced with a white one. Select the item(s) that best
matches your needs. At the end of the transaction in the order form, there will be a field
for "Special Request". You will be able to state your requests in that column.
For more complicated needs that require greater elaboration, you may email us at info@emiratesflowers.com
Can
I choose the date and time of delivery?
Yes, you
will be able to choose your preferred date and time of delivery. You will be asked your
preferred time and date of delivery during your payment transaction. Our delivery
personnel will do their best to meet your request. If you are interested in delivering the
flowers on Fridays and Public Holidays, please e-mail us at info@emiratesflowers.com for
further instructions. We may have to charge an additional service fee.
Can I pay by
credit card?
Yes. Currently, we accept online payments via
credit card – Visa, Mastercard, American Express & Diners Club.
Will there be any difference in the billed amount than the one mentioned on the item I order?
We use 2 prices for our items, USD & UAE Dhiram. An approximate average conversion rate is used to convert AED into USD. Since our local billing is done in the local currency,which is UAE Dhiram, there is a possibility of a small difference in the billed amount in USD.This is because of different conversion rates used by different banks till it finally comes to your credit card statment.To verify the correct amount, please check the transaction amount in local currency on your credit card statment,which should match with the one on your order form in UAE Dhirams.
Can I order
without credit cards?
Yes, you can pay by
the following additional method:
Transfer in our Account in
UAE
Please contact us for further details.
Can I
order using my Deutsche Mark or Pound Sterling Credit Card?
Yes, you will be able to do so, an equivalent
amount will be charged to your Deutsche Mark or Pound Sterling Credit Card.
Can I
order manually using my credit card if I am not
comfortable using my card on the internet?
Yes, you can. Please fill in the contact us
form and we will mail you the Manual Order Form my email, which you can fill, sign and fax
it to us in UAE.
How can I order items/flowers not on your site?
You can click on ‘Order Form’ option available on the site
and fill in your requirements. Our customer service staff will get in touch with you at
the earliest with all the required information.
What if some items have dubai as a delivery location?
Some items are not categorized into different locations within the city dubai like internet city,media city,etc. It means that,that price for dubai is applicable for ALL locations within Dubai.
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